Refund & Cancellation Policy

Servely subscriptions are billed $29 per month or $290 per year for marketplace access. Hospitality professional accounts are free. See pricing for what is included.

New venue accounts include a 14-day free trial with full access to the marketplace. No payment is taken during the trial. You can cancel from your venue dashboard at any time before the trial ends and you will not be billed. If you do not subscribe, access to the marketplace stops when the trial ends.

All payments are final. Servely does not offer refunds for any subscription period, including unused time after cancellation, except where required by law.

You can cancel anytime from your venue dashboard. Cancellation stops future billing but does not refund the current period — access continues until the end of the period you have already paid for, and the marketplace tools become unavailable after that date. You can resume a scheduled cancellation from the same screen while the period is still active.

Subscription payments are made manually by bank transfer, Whish, OMT Pay, or cash. Payment instructions are sent by email or WhatsApp (+961 71 049 472) after signup or when a renewal is due. Your account is activated once Servely confirms receipt of payment.

If you believe your situation warrants an exception to the no-refund policy, contact us at support@servely.pro or WhatsApp +961 71 049 472. We review each request individually, but approval is not guaranteed and the default policy remains that all subscription payments are final.