Privacy Policy

Account information — name, email address, phone number, account role, and password credentials handled by our authentication provider.

Profile information — for hospitality professionals: role, years of experience, languages, city coverage, nationality, hourly rate, bio, and profile photo. For venues: business name, business type, address, city, and contact person.

Marketplace activity — availability entries, shift requests, bookings, reviews, reports, and notifications generated through normal use.

Usage data — pages visited, device and browser information, and aggregate analytics events.

Payment records — subscription payments are arranged and paid manually (bank transfer, Whish, OMT Pay, or cash). Servely does not store card or full payment credentials. We keep only records of payments received, such as reference numbers, transfer confirmations, or payment dates, for billing and support purposes.

We use data to operate the marketplace: authenticating accounts, displaying profiles and availability, matching venues with relevant hospitality professionals, delivering shift requests and booking notifications by email, supporting reviews and reliability reporting, responding to support requests, and improving the service.

Profile and availability information is shared with other marketplace users as part of normal marketplace function — venues with an active subscription can view hospitality professional profiles, and hospitality professionals see the venue details attached to a shift request.

We share the minimum necessary data with service providers who run parts of the marketplace on our behalf: our hosting and database provider, our email delivery provider, our analytics provider, and our customer relationship management system.

We do not sell personal data to third parties.

We keep account and profile data for as long as your account is active, and afterwards only as long as needed for legitimate business, security, or legal purposes. You can request deletion of your account and associated personal data at any time by emailing us. Some records, such as billing records, may be retained where the law requires it.

You may request access to the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete your data. Most profile information can be corrected directly from your account. For anything else, contact us and we will respond within a reasonable period.

Servely uses cookies and similar browser storage to keep you signed in and to remember basic preferences. We use Google Analytics to understand aggregate usage — how many people visit, which pages they use, and where errors happen. You can block cookies in your browser settings, though signing in requires session storage to work.

Privacy requests and questions: support@servely.pro